POOR SERVICE LIBERTY LIFE

Liberty your services requires drastic improvement I submitted a claim and followed up if you received and docs was in order. Your consultants said yes only to be told on 13 September after laying my father to rest that the ID docs was incorrect. No phone call nothing now im being told claim takes 17 days to be finalised. My premuims are even paid in advance for 12 months. Rest assured after this claim im cancelling policy and requesting reimbur*****t. I can just imagine people that are totally dependant on this money all the calls and frustration with your process. I was even told you dont do call backs clients must phone in. Disappointed