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russell S

1 reviews | Active since Mar 2018

08 Mar 2018, 12:06

Poor Service From Liberty Life.

I have been trying to change an investment option on an existing policy since 8/8/2017 and all I get are automated messages and emails saying their admin department will contact me within 2 working days!! To date nobody has contacted me in this regard.

Guess its time to find another insurer that wants my business...

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply08 Mar 2018, 15:41
Official

Dear Mr Sourgen

Thank you for your posting.

As per our telephonic conversation earlier on refers:

I would like to sincerely apologise for the frustration that you are experiencing.

Can you please forward me all the correspondence relating to this matter.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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