Poor service from liberty

I am writing to express my deep frustration with the service I have received from Liberty Group regarding my pension fund. I have experienced significant delays, poor communication, and a complete lack of feedback on my queries. Despite submitting all the required documentation and following the correct processes, I have not received clear updates on the status of my pension fund. Every attempt to get assistance has either gone unanswered or resulted in vague responses with no proper resolution. As a client, I expect transparency, efficiency, and professionalism—especially when it comes to something as important as my retirement savings. The current level of service is unacceptable and has caused unnecessary stress and inconvenience. I request the following: A clear update on the status of my pension fund. A detailed explanation for the delays. Immediate steps to resolve this matter. Improved communication going forward. I hope this complaint will be taken seriously and addressed urgently. Clients should not have to struggle to access information or receive assistance regarding their own funds. I look forward to a prompt and satisfactory resolution.