Poor service delivery......no customer / beneficiary / claimant service.

Another week has passed. Still no positive feedback. Apparently the documents have been sent to SARS for a tax clearance. Still no one gives us feedback. Nobody can tell us how many more weeks we have to wait for our claim to be finalised. Our claim was submitted 7 weeks ago. Poor service delivery is an understatement..................... "I assisted another person in a claim where there was a policy with Sanlam. The claim was submitted last week and they gave the client written confirmation that the matter will be concluded by the 30th of September 2021........." why can Liberty Life not provide the same customer service.

The level of incompetence renders me speechless.....