Poor service delivery

Have escalated issue to management but no response received. Refer emails Tuesday, March 5, 2024 4:16 PM & Monday, March 11, 2024 1:37 PM Background: The initial query took more than a month to receive a reply: First query sent on Tuesday, January 30, 2024 12:48 PM - response to that query only received on Tuesday, March 5, 2024 1:59 PM but the initial query was not adressed satisfactorily.