POOR SERVICE & DELAYED PAYMENT

I contacted the call centre to surrender my policy on 11/05/2015. On 14/05/2015 I received an email confirming that payment will be in my account in 48hrs. I contacted the call centre on the 18/05 and the lady said that the money should be in my account on the 19/05. I contacted the call centre again on 20/05 and the call centre lady told me I must go to my bank to release the funds. I went to the bank and the consultant informed me that the funds was not in my account. I phoned the Liberty call centre again on the 21/05 and I was told that Liberty didn't release the funds. It will be released on the 20/05 as an urgent request and should reflect in my bank account by the 21/5(today). When I contacted Liberty now, I was told that the funds should be in my account by Monday 25/05. I had to spend my money to get statements from the bank, use my time and fuel to get to the bank. I was told that I can go to the bank and clear the funds. Again MY time and I will have to pay to clear the funds. UNACCEPTABLE service.