Poor service by Liberty

On 26 Aug 26 I received a mail from Liberty in connection with the Evolve policy that I have with Liberty. Once again the only mail me part of the update and not the complete updated policy. I mail the consultant on 27 Aug and ask that the document must be explained to me because of the amount that I invested is not the total amount. Up to date 14 Sept 26 I did not had any reply from the consultant, no mail of I am on leave, I will get back to you, just no reply. I will not recommend Liberty to anyone, please do not invest or do any business with Liberty. I am again as previously very disappointed in the client service and will definitely reconsider to move my funds to another company that will give me feedback and good service. Liberty just don't care about feedback and their clients.