poor service

I sent Liberty an email request for them to contact me on 14 September. A month later I sent another one. I then phoned their customer care centre and they promised someone will be in touch. Two weeks later I am still waiting for Liberty to contact me. If I say the service is terrible it is an understatement, there is no service. I want to take my money elsewhere where customers are valued but I cannot until I manage to speak to someone at Liberty.