1 reviews | Active since Nov 2016
POOR SERVICE AT LIBERTY LIFE
My name is Nqobile, I have a problem with Liberty Life regarding the ********** activity on the policy of my late fiance. The policy number is ********** 241. I forwarded the complaint on 11 July 2018 to Liberty Life Claims department and also to KPMG but up to date no one from Liberty Life ever contacted me.
I have found out that there is person that wants to **********ly claim money on the policy under false pretense. I have asked Liberty to cease the payment process and launch their investigation while I still consult my attorney.
Thanks
Dear Ms Gwala
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Gwala
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations