1 reviews | Active since Mar 2009
Poor service and WEAK \ I don't care attitude """"
I got a message this morning stating a debit order had gone off from Liberty - I checked as they supposed to go off the 1st of the month - I call and get messed around and told they can't see why it happened and went off 2 weeks later - POOR ANSWER <br> I ask for managers and guess what - conveniently not available <br> I spoke to a gent who assured me within an hour I will have a manger call me - HAS NOT HAPPENED <br> I told him to send me documents to cancel every policy with Liberty - HAS NOT HAPPENED<br> <br> NOW I am ****ed and if this is how you treat your clients that you don't need me. You make your millions everyday and I will find another company to move everything to, a company that actually gives a dam about their clients and problems<br> <br> I DEMAND a manager contact me TODAY and get me my cancelation documents or the next step I will drive to your head office and make such a noise there it won't be funny <br> <br> I am waiting !!!
Thank you for your posting.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
