Poor Service and Mismanagement of funds

I have emailed Mr. Louis van Rooyen at least 3 times to discuss my investment(Investment Builder) that i took out with him in 2015. If I call him to ask for a statement, he requests that I whatsapp him to remind him so that he does not forget. That is absurd. To date i have lost over 10% of my original investment. We are not able to view our investment progress online as you can with discovery. He has a habit of emailing all of his email contacts about valentines day etc(of which I am not interested in). I even rep**** to one of his \valentines day\" emails to ask him to kindly respond to my query. I believe that my investment has been managed poorly if we take the current economic state of our country into account. I made more money last year with FNB Flexi Fixed. How can FNB get it right and Liberty cannot? Furthermore, i have aslo requested a quote on Life Insurance of which I am still waiting. To make matters worse, Liberty life has no platform to report poor service or dispute resolution and thus I am resorting to reporting this on Hello Peter. Please can Liberty Life contact me regarding this issue."