1 reviews | Active since Feb 2019
POOR SERVICE and COMMUNICATION
I have been engaging with Liberty on behalf of a disability claim for one of my ex staff. I have been chased around from Person to Person, "Manager to Manager", and all of them "pass the buck", and only send emails. When you call, the phone lines are always busy or they are not available. This is also not only calling once, but trying to get though every 15min on the hour every hour from 8am to 5pm. I think the phone line might even be doen. Nobody wants to take responsibility, and all i am asking for is clarity. A simple request as asking for a benefit statement cannot be done. I am at a loss for words, and yes i have names and titles of all parties related but i am not here to name ans shame, i just want it resolved. Playing run around for 3 months is a joke.
Once again, this is exactly what happens, everything gets sent on, hence i say i have numerous managers numbers and email addresses, but nobody can give any feedback, it just gets passed from person to person.
Should i go back onto the public chat?
As this is exactly the frustation i have been getting for months now.
Once again, this is exactly what happens, everything gets sent on, hence i say i have numerous managers numbers and email addresses, but nobody can give any feedback, it just gets passed from person to person.
Should i go back onto the public chat?
As this is exactly the frustation i have been getting for months now.