Poor service

Poor service from Liberty, withdrawal forms were submitted but there is no way of getting hold of them to follow-up. I have sent them emails and didn't get any feedback. I Tried calling them and their line is forever busy and end up getting disconnected. I check via WhatsApp if i can withdraw from the 2-pot system and it shows that i can apply which means my withdrawal form still have not been processed and me ex ***orkers have received their funds :(