Poor service

Xulu,Philile I am utterly disgusted with Liberty Life’s handling of my claim (CAS-52693-V5H8). What should have been a straightforward process has turned into an endless circus of excuses, incompetence, and empty promises.

I was told my payment would be processed and confirmed on 11 August 2025 — this never happened. Instead, I have been met with silence unless I chase relentlessly. Now I am informed the tax directive was wrong and must be reapp**** for. This is not my mistake, yet I am forced to suffer the consequences and wait even longer for money that is rightfully mine.

This level of service is pathetic. It is disgraceful that in 2025, a major insurer can treat clients with such disregard, dragging their feet while customers are left out of pocket. I have had to beg for feedback, and even then, timelines are broken without apology or accountability.

Sort yourselves out, Liberty Life. Stop hiding behind “process” and start paying your clients on time.