Poor Service

I requested a portfolio change and it's been 10 business days and the change has not been completed. I also made a debit or change and was told to do a manual payment and a debit was also processed. Proof of payment had been sent but its not reflecting on their system. I called many times to the call centre and at times I should get through and told the RA portfolio change shows its in progress and at times I had to leave voice messages and no one calls. The service has become pathetic. I want some one to call me immediately on ***. I also don't want to deal with my advisor any as he is not helpful to me