POOR service

I wish I could say something positive about my experience with Liberty trying to cash out my retirement annuity. Since March 2019 I have been requesting assistance, documents and some form of communication apart from the standard automated reply you get. I have been ignored and dismissed. I eventually resorted to a third party and then the wheels started rolling. I completed my forms online, only to be told, 2 MONTHS AFTER THE FACT, that Liberty is so backwards, they cannot except the Abobe signature. Now, in September 2019, I am still waiting. I am asking you LIBERTY. ARE YOU BROKE??? WHY ARE YOU STALLING MY PAYOUT??? IT IS ABSOLUTELY PATHETIC! Is there actually someone WORKING at Liberty??