POOR SERVICE

<p>called liberty last week dated the 7th of march 2017 to cancel my policies and the person i spoke to confirmed that my policies will be cancelled and it will take 4 working days for the money to be credited to my account. So i should have the funds credited on my account latest by the 11th. i sent all the documents they needed then called on the 10th just to confirm if all is in order only to my surprise! they tell me that there is a document missing i asked the lady that wha documents she sent them to me i filled in those documents as per her instruction and sent them back. called again to confirm spoke to lucky he aslo told me that theres a document missing. he sent it to me i filled it in and sent it back to him ********** he called me back to confirm that he recieved it all is in order however the funds will be credited to me by today dated the 15th, now i get an email stating that there is a doc missing again same document. So basically i am not getting my money today. I am not willing to send anything again all the info is there you guys are still debiting my account for one of my policy that is active and i have used my other money for other things knowing that im getting my money back from liberty so i want my money in my account by tomorrow 12am</p>