Poor service

liberty and its workers are useless. for the past 3 months i have been sending emails and calling them with regard to my policy that i pay R130. Only to be told that my policy has lapsed. how can a policy lapsed if they are deducting from my bank account. since October i started making manual payment. today 17/12/2021 i was told by a call centre agent that my policy has not been reins*****ed. Liberty is taking my money on the policy that they are saying it has lapsed. from my understanding a policy cannot lapse just by skipping 1 month. and what hurts me is September they did not deduct but they deducted October. may you kindly reinstate my policy with immediate effect. and send me proof that my policy has been reinstated.