Poor progress and update on life cover
<p>My husband passed away on the 16th March. The claim process is still ongoing, and the updates have been very poor. In this very difficult time, adding financial stress just makes things all the more unbearable. This isn't some general query, or day-to-day procedure. Lives are affected, and it very much seems like Liberty is simply apathetic.</p> <p> </p> <p>If you're looking for life cover that won't leave your loved ones stranded, then don't choose Liberty.</p>
Dear Mr Baccus
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Baccus
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
