1 reviews | Active since Jun 2016

03 Jul 2017, 22:23

Poor progress and update on life cover

<p>My husband passed away on the 16th March. The claim process is still ongoing, and the updates have been very poor. In this very difficult time, adding financial stress just makes things all the more unbearable. This isn't some general query, or day-to-day procedure. Lives are affected, and it very much seems like Liberty is simply apathetic.</p> <p> </p> <p>If you're looking for life cover that won't leave your loved ones stranded, then don't choose Liberty.</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply04 Jul 2017, 14:37
Official

Dear Mr Baccus

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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