Poor Customer Service

I have been going back and forth with Liberty Life regarding my claim that is due to me. The unclaimed benifits team is so *********** and very unhelpful. I have been asked to submit documents which I was happy to do. I was then advised that those documents wont be accepted as they need to be scanned and again I did just that I scanned them my withdrawal claim, bank details, Proof of Id and Tax number. This has been well over a month, I sent an email to Unclaimed benefits inquiries asking for an update on when funds will be paid as I was advised it can take up to 30 days, I received a response from one of their agents advising me to submit outstanding documents all of which has been sent and scanned to them on 10 October 2019. I am appalled by the poor service being delivered by such a well known company.