Poor customer service and unfair customer treatment

I phoned liberty life today asking them to fix my premium at R881 as the anniversary of the policy is next month (August) since the policy is age rated it means the premium will increase but i if fix the premium at the current amount, the benefits will not increase.

The consultant tells me, there is no such thing which is not true, her name is Thobile Sibeko. Initially she put me through to a Supervisor and there was no answer. They dont answer the phones.

Liberty life is treating me very unfairly, it has been almost two years since my Financial left the company and no one was appointed.

Thobile Sibeko does not have a clue about the policy, the premiums of age rated policy can be fixed.

Im treated so unfairly yet i have been with liberty life from 2009.