Poor customer service

Afternoon I am back again and thank you so much for your assistance 🙏 on the 26 Jun 2024 I logged a complaint regarding policy number ***, as it was mentioned previously policy number *** Zwonaka Dzhalagome born in 01-02-12 should be the beneficiary only and police will only matured when he turned the age of 18. Marieta van der Linde Complaints specialist at Liberty provided me with feedback on the 4th July and the feedback provided was the voice recorded of one of my policies where the incorrect debit Oder date was loaded of is no longer the case as it was already fixed, After listening to the recording I requested voice recorded on the policy number *** as well however, there is no feedback from Liberty till today.

I don’t understand what is so difficult to resolve such a simple issues, this issue it is so frustrating, if they are unable to resolve such simple issue why should we trust them with our money?

Regard Rofhiwa