Poor Customer Service.

<p>In October 2014 I took 2 policies (*** & ***)with Liberty Life. After all the paper work the lady said She will come and give Me a copy of My contract. Which She never did. I'm still waiting even now.</p> <p> </p> <p>Then in April 2016 I lost My job. Then I notified them via e-mail that I am no longer working so I want to surrender My 2 policies and get a refund on My premiums. While We were busy with the process through the e-mails they kept mentioning 1 policy***). Then I sent an e-mail asking them that what is going to happen to the 2nd policy that I have with them because they seem to have forgotten about it (***). No1 said anything until today. On wednesday 08/June/2016 I received a payment of R198.00 & R78.75 from Liberty.</p> <p>but to think of all this, they premiums that I paid from 2014 to 2016 are waaay more than that. I don't remember signing anything with any1 from Liberty agreeing that I am making a donation. So all I'm asking is for them to please do the right thing and pay Me My premiums back because I never missed even a single payment of their policies. so may they please give Me My refund.</p>