1 reviews | Active since Dec 2017
Poor customer service
Good day
Claim instruction 26Nov19 Firstly your call centre no. ***is useless and no help to the policy holder The standard feedback line to everyone, your claim still busy with the assessors... My claim was escalated 2 days ago , not even a call from Liberty only an email from a consultant Caroline Khumalo stating that my claim with the assessors... Today is day 10 with no constructive feedback Thank goodness I only have one policy with Liberty The communication between yourselves and the policy holder is appalling
Today I called in again spoke to Andrew, told him my call might get cut, requested a call back He committed to calling, still waiting.... I called back again spoke to a lady, asked if she could call back, she said hold on.... I was on hold at least 10 minutes.... so she opted to direct me on hold... I am annoyed and feel trapped by your process to withdraw my own money from Liberty
Annoyed, frustrated and very unhappy
Your standard response reply to everyone sucks....
I received an email from Elizabeth yesterday stating my claim would be dealt with as priority today????
A few hours an email from Sylvia yesterday stating she received my claim and in the process of investigating and will revert in 5 working days????
This response is not good enough, as I submitted my claim with the relevant supporting documents on the 26th Nov. 19, after confirming a 10 day timeframe feedback will be provided.
Today is day 14 and you guys are still investigating????
Communication and commitment to policy holders are appalling
Liberty Life failing in providing excellent service
I demand positive feedback today, otherwise leaves me with no alternative but to escalate to the Ombudsman
Frustrated
Your standard response reply to everyone sucks....
I received an email from Elizabeth yesterday stating my claim would be dealt with as priority today????
A few hours an email from Sylvia yesterday stating she received my claim and in the process of investigating and will revert in 5 working days????
This response is not good enough, as I submitted my claim with the relevant supporting documents on the 26th Nov. 19, after confirming a 10 day timeframe feedback will be provided.
Today is day 14 and you guys are still investigating????
Communication and commitment to policy holders are appalling
Liberty Life failing in providing excellent service
I demand positive feedback today, otherwise leaves me with no alternative but to escalate to the Ombudsman
Frustrated