Poor Customer Service

I spoke to a Anisha Pillay on Friday took out a funeral policy *** with her apparently they are underwritten by Capital Alliance . Today she called me again is I wanted to take out another policy for my extended family . I decided over the weekend that I want to cancel this policy and when I told her that she became all stroppy with me . I called the call centre number ***on Monday and they told me the policy is invalid I must call the Durban branch . When Anisha called me today and I asked for her number she could not give it to me cause I think she does not know it . She kept on telling me she will speak to her manager She eventually dropped the call on me after confirming they will cancel the policy and after me insisting to speak to her Manager as she is refusing to give me her number in case they decide to debit my account . This is horrible service . How the hell do you have someone on the phone selling policies that does not even know the call centre number . This is not the type of service I expect from a big company like Liberty . I'm very disappointed !!! I hope Anisha will be taken to task for dropping the call in my ear. I have a recording to proof it