1 reviews | Active since Jan 2013
Poor customer service
My husband logged a claim with Liberty on 24 July 2018. When the claim was logged he was informed that the claim would be processed and finalized with 10 working days.
Yesterday he made a follow up with them, only to find out nothing has been processed on their side. This is very poor customer service and needs to be attended to urgently. Liberty should have never given a turn around time when they know that they cannot deliver in the stipulated time.
Dear Lerato
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Can you please provide me with your policy number or ID number; so that I can urgently assist.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Lerato
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Can you please provide me with your policy number or ID number; so that I can urgently assist.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations