Poor Client service at Liberty Group

In 2025 I received the annual portfolio update letter with information the Savings Withdrawal Benefit Available in both my policies. This year I completed the withdrawal forms assisted by a broker at Standard bank, to my suprise I was told the money will be available when I am 55 years. I then decided to go to Liberty Offices in Century City. At that branch there is only one consultant. She assisted me in completing the forms and she sent them and gave me my copies. I asked for an envelope to put those copies, there are no envelopes. The consultant gave me a small envelope snd I told her I will rather buy myself an envelope fir those forms as they will not fit in in that small envelope. I even asked her if her colleagues do not have envelopes she said no. Liberty Group Regional Head Office Cape Town does not have envelopes, that is the level of the client service.

When I got home I realised she made mistakes when completing those forms. The money I am requesting, on the forms she put the amount as the money I have received to date (I never received any money). I corrected the mistake and send the forms on my own, but this time to *** as a complaint. Then the following day I called +***7 to find out if they have received my email. While I was talking to this guy, the phone was dropped then I couldn't get through.

Liberty Group can you please improve on your client service. The letter I received and what your employees say are two different things. The service I got at your Offices was poor. Calls are dropped.