Poor client service and lack of professionalism in processing a claim

Good day,

Last week my mother and I visited the Kokstad branch to put a claim for my late brother who passed (Siviwe Zwelonke ***) away two weeks ago and we were told that my brother had covered was my nephew Vusi Mboyi who also passed away in January and we were told to bring both their death certificates and notification of death and their ID documents of which yesterday my mother went back again with all those documents, was she not told when she got there to go to the police station and write an affidavit because an affidavit is also needed. Why were we not told this last week that we should also bring an affidavit and tell us bits and pieces of documents one should provide. My mother is 75 years old and suffers from arthritis. She cannot be up and down to the liberty branch.

This is totally nonsense to give elderly people little information of what they need to provide and have them walking up and down. Consultants needs to tell their clients all the information/documents required in order to process a claim, the client service of that branch is pathetic!

Regards,

Andiswa

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