Pooooooor Pooooor service

Hi,I had a bad experience with liberty life,2 weeks ago an Advisor from liberty was assigned to complete cashback forms for my Mom&the guy by the name of Steven was Advisor,he came on a Saturday morning 2 weeks ago,unfortunately my Mom did'nt have the ID copy&Bank statement to complete the form ,however we promised Steven to send through all docs via e-mail on *** Monday we sent through required docs as agreed with Steven(Advisor)unfortunately the docs were older than 3months&we ddnt see them then at the time of scanning.Thats where my Moms nightmare began,Steven kept quiet for the entire week with no correspondence from him,the we called him on thursday the same week only to find out from him that the docs were all outdated,so we sent through new docs to his manager Mrs Emmah Tsaagane,who responded by saying she received them&she's busy submitting the forms as we were talking,guesse what she did'nt submit them she was just brushing me off&stil she did'nt say anything instead she began to avoid my calls for almost two weeks now,only to find out by calling the liberty call centre that she did not submit the docs&the cashback was not legit as it was too old policy to get cashback heard from the culprit Steven himself,Emmah has not returned any of my calls&no response,Reception at liberty Boksburg is bad,they lie,they dont respect clients,they dont take messages,they lack humility&empathy,with this experience with liberty i now know they have bad service&Poor management who failed to resolve this issue before it got out of hand. Very angry for time wasting&lies of all things that an insurance company can do.I believe that Liberty Employs ***** Advisors because they lie with no regrets. I will never ever encourage anyone to signup with liberty life,they have poor service.