Policy re-instatement

<p>I fail to pay my premium in February and before end of March was told that my policy has lapse and i can re-intate its is its less than 6 month by paying all due premiums and completing a re-instatement form. all was done and form email to liberty by the 30th March. By end april notice that no debit order from Liberty call to check was told that they did not eceived my form must pay premium that did no go thue on debit order and resend the form i pay and i ask to send the form direct to the consultant that was helping i did on the 2 May send its to ********** she responded that the form submitted to the correct departmnet. By the 10 May no respond from Liberty call to check was told that they are looking for NMA form and all info was send to my financial advisor and i ask them that my financial advisor ********** is been not contacting me for the past 4 years and try to call her no respond are they sure that she still workong for LIBERTY. few meeting later was called by Thabo Shuba who was going to assist me. Intoduction letter was send and NMA. sign all and send back to Liberty. Few days Thabo called to inform that as all the premium are up to date my policy will be re-instated. 18 May Thabo called again to say my file has been called for LO and he must do new proposal for me as Liberty can not re-instate my policy ask why no direct answer he was going to speak with an underwrite to call me and explain. day late no respond call the call centre to get answers was given my underwrite detail Pat Julius, send her email no respond, on the 22 May i call her. She told me that in the systerm they dont have my re-instatement form can i please send it to her direct was shocked why she dont have as ive send to Liberty before and i have confirmation. She said she will come back to me in few munite. she send me an email saying everything is fine on the systerm my contact my advisor who must send a nurse for blood test. Iforward that email to Thabo. thabo called me and said he must do a new proposal for me, i ask why new proposal as i have apolicy in place with Liberty, blood test i understand as its was last taken when i took the policy 5 year ago. Thabo was going to speak to Pat Julius who must explain to me why new proposal, whay i was told to pay all premium if they cant re-instate my policy. today is the 24 May no respond from Pat Julius or Thabo Shuba. My worry is if i have died what was going to happend when my kids put a claim, there where going to be told that your mother did not do LO so no money? Liberty is such a big company how can they not see that one of they're Advisor left and dedicate someone to take care of the client. Im worried and i dont understand i need someone whose going to explain exact of what is happening. Why Liberty have re-instatement forms if they cant re-instate our policy. Very worried client</p>