1 reviews | Active since Jan 2018
Policy premium increase with out signed proof
Policy Increase,
I received a letter form Liberty via email saying that my policy premium will increase August 2021 this is after many years of having this policy. Because the premium will now be double I ask for a signed copy of my policy as I can not remember this in my policy. Liberty did send me a copy but it was not a signed document I then requested again for a signed document. A reply came saying I must ask Standard bank Financial Consultancy (SBFC ) as they the one's that sell me the policy, my reply was that my debit order show Liberty life and the increase request letter also came from Liberty not Standard bank why must I ask them as indicated. Liberty rep**** that they awaiting conformation from Standard bank as they did send a request for the signed policy to be send to them and will give me feedback soon, weeks later I followed up as to why no reply as time is running out Abel Mofomme rep**** saying Notwithstanding the above, we have referred the matter to SBFC and they confirmed that they could not find the copy of application form and that the guy that sell the policy to me has left SBFC and he gave me a new contact person. I rep**** saying that if there is no proof of this document it means all debit orders needs to be refunded or they need to send me the signed documents as proof. Abel then send a shockingly responded with an email that have nothing to do with my request but only blaming myself and the SBFC and also gave me the contact details of FAIS. My question is how can they debited money from my account with no signed proof. Abel also stated that We regret that we are unable to assist you any further in this matter. Guys this is how Liberty treated me after more the 15 years with not missing any premiums and when you ask assistance this is the response you getting. I hope this will help to get a response from Liberty as I just need signed proof of my policy and then problem solved. I did reply on Able's latest email but haven't received a auto reply ( as per norm ) which means some how they blocked me. Not sure if this is legal to do from a client point of view.
They also again stop basically to assist me any further as Liberty again blaming Standard bank as they were the broker at that time but also can't give signed proof of my policy as per Liberty feedback.
I'm not sure why is Standard bank now to blame as they surely was approved by Liberty to be a signed broker also Liberty debited from my account each month and also Liberty send an email regarding the increase request why blaming Standard bank. Now who is to blame the provider taking my money and requested an increase or the broker from way back.
Do I have the right to refuse the increase until I get my original signed policy indicating that, because at this stage Liberty send me links for the Ombudsman basically just to drag this further. Hope someone reed this and are willing to assist me. Because if its a battle like this now how will it be when I have to claim one day.
How can Liberty debited money from my account if they don't have signed proof of my policy.
They also again stop basically to assist me any further as Liberty again blaming Standard bank as they were the broker at that time but also can't give signed proof of my policy as per Liberty feedback.
I'm not sure why is Standard bank now to blame as they surely was approved by Liberty to be a signed broker also Liberty debited from my account each month and also Liberty send an email regarding the increase request why blaming Standard bank. Now who is to blame the provider taking my money and requested an increase or the broker from way back.
Do I have the right to refuse the increase until I get my original signed policy indicating that, because at this stage Liberty send me links for the Ombudsman basically just to drag this further. Hope someone reed this and are willing to assist me. Because if its a battle like this now how will it be when I have to claim one day.
How can Liberty debited money from my account if they don't have signed proof of my policy.
Why must I as a client get signed in formation for Liberty in my View Liberty should give me the information as they the ones debited money from my account and they also the ones sending me the increase letter yet I need to talk to Standard Bank or the Ombus. My question how can liberty debited money from my account with out any singed proof and if its Standard Bank why didn't they request the increase. I don't trust Liberty and they just trying to pas the bucket.
Why must I as a client get signed in formation for Liberty in my View Liberty should give me the information as they the ones debited money from my account and they also the ones sending me the increase letter yet I need to talk to Standard Bank or the Ombus. My question how can liberty debited money from my account with out any singed proof and if its Standard Bank why didn't they request the increase. I don't trust Liberty and they just trying to pas the bucket.