1 reviews | Active since Jun 2013
Policy Number ***
My wife passed away in 2013 I never knew there was a Liberty Policy, when I found the policy a friend assisted me in contacting liberty as they will still deducting the funds, I contacted Liberty they refused to disclose the amount of the policy nor what the policy was for and they said they could not get hold of me hence why the did not contact me, which I find to be untrue. they sent me forms which I completed, I returned the forms which said payement 48hrs I contacted Liberty as 48hrs is passed they said the doing an assessment and will come back to me on Tuesday. I find the service to be shocking and the fact that it is taken so long and that I had to contact them if I never contacted liberty they would not done anything about the funds that is due to me and would have kept it, . please could I get this matter resolved as a matter of urgency. I will never do business with liberty again. I Mr PM Reyneke can be contacted on ***<br>
Our telephonic conversation refers.
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Our telephonic conversation refers.
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
