Policy not paying out on Legal Beneficiary clearly listed on policy.

Item: Liberty Group South Africa
Rating: 1
Author: Customer U

Policy not paying out on Legal Beneficiary clearly listed on policy. Worst service from Liberty at most difficult time of your life. Been more that 30 days after submitting a death claim for a very small amount on an RA. numerous emails only one response after 30 days, now asking for "An affidavit confirmation from the deceased`s son confirming that he was not financially dependent on the deceased." I'm the only beneficiary 100% share , it seems they making excuses not to pay such a small amount , this is *******. I will NEVER take out any Liberty's products or recommend ANYONE to do so. Appalling .

Helpful (0)

Replies (2)

Liberty Group South Africa's replyOfficial

19 Jun 2019, 11:35

Dear Jacques

We apologise for the frustration that you have experienced and I have forwarded your complaint to the claims manager for urgent investigation and response.

We will respond shortly with feedback.

Kindly contact me in the interim should the need arise.

Regards
Naome Ncube
Liberty Group Customer Relations
***

Liberty Group South Africa's reply19 Jun 2019, 11:35

Official

Customer U's updateReviewer Update

19 Jun 2019, 15:46

You don't answer your emails , automatically deleted before it was read!
What a Joke Liberty!
From: Ncube, Naome <***>
Sent: Wednesday, 19 June 2019 3:36 PM
To: ***x
Subject: Not read: Liberty Claims Department Outstanding Requirements - Reference Number [94******]
Your message
To:
Subject: Liberty Claims Department Outstanding Requirements - Reference Number [947*****]
Sent: Wednesday, June 19, 2019 1:37:16 PM (UTC+00:00) Monrovia, Reykjavik

was deleted without being read on Wednesday, June 19, 2019 1:36:03 PM (UTC+00:00) Monrovia, Reykjavik.

Customer U's update19 Jun 2019, 15:46

Reviewer Update