Policy not cancelled even after the waiting period

On the 5th of November 2014 I requested to cancel the policy I had with Liberty. I wrote the customer service an email and they sent me the forms to fill which i did. My financial advisor who was always nice to me changed the moment I told her that i wnted to cut ties with Liberty. She started to give me a bad attitude, and she was also impatient with me.<br> <br> Up to this date, almost 6months now (5months, 25days) i still did not receive my monthly premiums that i had already paid. The person who responded to my email from their customer service said to me that it will take 3months for the money to be paid into my account.<br> <br> they were always on time when they were deducting my money, but now that I cancelled my policy they drag their feet to pay me. And why should the finacial advisor change their attitude when i want to cancel the policy? Are they only nice to people when they take their money and become nasty when they decide to part ways with them?<br> <br> I am really disappointed in them, but I STILL want my money, disappointed or not.<br>