Policy fully paid up but still in Lapsed status. WHY?

I refer to Complaint ***. I previously lodged a Complaint about Liberty cancelling my Life Insurance Policy. I was advised by Tshepang Khumalo that I needed to pay R1108 to bring my Policy up to date and Reinstated. I then paid the R1108. I also requested that Liberty call me to do the Underwriting. After requesting a call 3 times via email I finally received a call and the Underwriting was completed. I was assured by the lady on line that my Policy was now Reinstated and back up to date. Lo and behold at the end of March Liberty did not deduct their premium. I sent Tsepang an email to enquire about this and she tells me my Policy is still in a Lapsed status after I paid and was told that my Policy was up to date??? WHAT IF SOMETHING HAD HAPPENED TO ME??? My Policy would not have paid out my family??? What is going on here??? Can someone URGENTLY call me fix this mess. I DO NOT want to deal with Tshepang again as she clearly does not know what shes doing here. I am utterly shocked and disgusted at the way Liberty treats customers! I have been a loyal and good customer for 7 years, never ever missed a single payment. And this is how you treat me??? Please call me urgently! South Africa STAY AWAY from Liberty Life!!!