Policy Cancelled : Account Still Debited

<p>I write this with complete and utter frustration at the service provided by Liberty. I had cancelled my policy by sending an e-mail to ********** <p> </p> <p>A consultant at the head office mailed me back as follows:</p> <p> </p> <p>Dear Sir / Madam</p> <p>We refer to your request of 28 February 2017.</p> <p>We have cancelled the policy as requested.</p> <p>For further information please email ********** or call us on 0860 456</p> <p>Thank you for supporting Liberty.</p> <p> </p> <p>Yours Sincerely,</p> <p>Russel Stanley</p> <p> </p> <p>Today i view my bank statement and an amount of R400.00 was debited off my account.</p> <p> </p> <p>I demand an immediate refund on this as your staff is completely clueless and ***********. I am almost certain that you will advise me that I hadn't provided my correct details for cancellation whereas your staff didn't even bother requesting my policy details. Instead the mail above was sent to me and I assumed all was well.</p> <p> </p> <p>I do not care what the processes are, I request a refund is done immediately into my account for the amount of R400.00 as I have moved to another insurance company and was placed in a financial situation due to the incompetence and lack of ethics from this organization.</p> <p> </p> <p>In future, please train your staff on proper conduct and processes to avoid such negativity. I will never consider this insurer again!!!!!!</p>