MM
Matt M

1 reviews | Active since Oct 2009

09 Jun 2015, 13:31

Please stop contacting me by telephone.

I keep getting calls from +27 (11) 558 000, possibly 3 so far trying to sell me a funeral policy. When I answer the call there is a pause before it redials and connects to the call centre which is infuriating in itself. Today I asked the operator how I could remove myself from the contact list and he had no idea and continued to try sell me on a Liberty product, take a hint. I may have solicited contact once upon a time but I want to be removed immediately. Contact from these confrontational and unhelpful call centre operators drags down an otherwise good brand.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply09 Jun 2015, 14:32
Official
Hello S3nTinel,

Thank you for your posting.

We apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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