Please publish.

I have funds at Liberty in a pension fund that I've app**** for. After applying for a claim they informed me that the last 3 numbers of of my ID differs from what they have on record. I've explained to them that when I switched from my old ID to a new ID and that the last 3 numbers have changed on my new ID. They required a copy of the old ID and in returned email I've explained to them that when I got the new ID , I've destroyed the old ID. I then email them my marriage certificate(which had the old ID number on) and a copy of my new ID and my wife's ID to confirm marriage certificate. Still they do not accept. I am very disappointed in their incompetency not being able to verify the proof that I've given them. This is terrible service and very worrying.