LP
Lyndon P
1 reviews | Active since Apr 2014
21 Sept 2015, 10:22
Please do not contact me if I've already opted out
Hi. At 9h36 on 21 September I received an unsolicited telephone call on my cel phone from a Liberty Life agent trying to sell me funeral and disability cover. I have opted out of all direct marketing communications on the consumer database. I asked where the agent had got my details from, and she told me from the consumer database. Please investigate Liberty Life, and revert as to where you got my details from and why the opt out on the direct marketing database was ignored. I await your response.
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Replies (1)Liberty Group South Africa's replyOfficial
21 Sept 2015, 10:38Hello Frogman,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply21 Sept 2015, 10:38
Official
Hello Frogman,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
