Please cancel my old policy and put the new one

Good day<br> <br> Please last year i open up a policy with u and i did no honor the payment then it was terminated this year again i phone you and spoke to Tanya Goliath who help me to open up a new family funeral policy as the old one was terminated and she advice me to open up the new one which i did and the first debit order went off on 01.03.2016 but am shocked today i phone in to update my family dates of birth only to find out two different consultant telling me they can see the old one that lapsed last year.Please can this be rectified right now...