1 reviews | Active since Mar 2010
PLEASE CAN YOU ADVISE
Hi there<br> <br> I received a mail today saying that i owe you R73.71.<br> <br> I know my premium goes up each year but i start paying this in January my January payment was R805.26 as per my current policy schedule and in December i still paid the usual R700 odd rand.<br> <br> Am i supposed to start paying the new premium in December? As i never receive any reminder that the policy will go up so i just start paying the new amount at the end of January.<br> <br> Please can you advise and if it is the case that i should have paid this in December already i will only be able to pay the additional R73.71 on the 25th of February.<br> <br> Please can you be so kind as to advise me when my premium goes up and from when am i supposed to start paying the new amount.<br> <br> Thank you<br> <br> Rgds
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
