Pension Fund Payout

I had a pension fund with the company i was working for. I claimed my money with Liberty in June 2017 i made several follow ups which included emails and calls. The claims take 25 days according to them but mine is still pending even now. No one is commited in assisting me, from the broker to the customer services department. I am just dissapointed with their poor service delivery. They kept on blaming the company, the company submitted proof of payment but they still not giving me any clarification as to when i am receiving my money. I have contributed for almost 25 months, so that can not go to waste. I want my money.