Pension fund not paid even after a full month and couple of weeks

I am so disappointed at liberty I resigned on the 12 of November 2024 and submitted my claim on the 13 November 2024 till to date I haven't got my pension fund ,I am really disappointed as I had to go see my kids with that money but here I am today I am even afraid to answer my mom's phone because of you guys,I trusted liberty and their consultant but this