Pension fund enquiry

I have never experience such incompetence for a big company like Liberty. From the 02/02/2026 following up on my dad’s claim statement with no help. I spoke to Lebone Emeli Nompumelelo Who advised they spoke to their teamleqder and escalated. I have about 10 tickets none of them were actioned. I have to follow up and hold and experience a run around again. I just spoke to Nompumelelo today who advised I’ll receive an email didn’t receive any. The frustration and the pain of putting my dad through a very unnecessary process just to obtain his statement is very concerning. I am scared for my own policy because chances are this is how they work. Wow Liberty wow!!!!