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Suzette K

1 reviews | Active since Oct 2010

26 Mar 2021, 15:18

Payment of policy

I have been communicating with Liberty life since November 2020 to try and pay out my father's policy. Liberty keeps on coming back with a standardised response and they are not assisting us in payment of the policy as my dad passed away on 1 April 2020. Please can someone assist in this regard. My name is Suzette and cell number is ***.

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Replies (3)
Liberty Group South Africa
Liberty Group South Africa's reply29 Mar 2021, 12:44
Official
Dear Suzette

We apologise for the frustration that you have been experiencing.
 
I have forwarded your complaint to the relevant manager for urgent investigation and response.
 
We will respond to you shortly with feedback.
 
Please contact me should you require any further information or assistance.
 
Regards
Elroy Augustine
Liberty Group Customer Relations
elroy.augustine@liberty.co.za
SK
Suzette K's update30 Mar 2021, 15:09
Reviewer Update
Dear Elroy

I find no joy in talking with the customer relations officer as they are not answering my question. I informed him that we do not know the beneficiary on the form, the response I get is that legally the beneficiary must claim the funds. However if we do not know the beneficiary, there must other ways to follow to claim the funds? For me it feels like liberty is looking for all avenues not pay out the funds and keep it. However I will refer the request to the ombudsman if I do not get a proper response from liberty as to what steps the family must take to claim the funds.
Liberty Group South Africa
Liberty Group South Africa's reply31 Mar 2021, 11:35
Official
Dear Suzette

Thank you for your response.

I have forwarded your response to the relevant manager for further assistance and response.
 
We will respond to you shortly with feedback.
 
Please contact me should you require any further information or assistance.
 
Regards
Elroy Augustine
Liberty Group Customer Relations
elroy.augustine@liberty.co.za