Payment of claim

Liberty life is driving us crazy, they are never late when it comes to taking out their premiums however let there be a claim and you get the run around. My husband was diagnosed with cancer in October 2017. He had to have a specific area of his body removed because of the cancer, in November 2017 we had sent through claim forms to Liberty life. It has been an uphill battle ever since. My Financial adviser, Charlene De Villiers has been amazing with her correspondence to us however the procedures at Liberty have been nothing less than frustrating. A PMA was sent to my GP who filled in the documents and sent it to them, in his PMA he mentioned a diagnosis of scoliosis of my husbands back, and having referred my husband to an orthopedic surgeon. We were then asked to get a letter from the Surgeon who clearly states in his letter that there was no Scoliosis of the back however my husbands back pain was the result of an old injury he sustained in 1997. There was no structural damage. We were then referred back to the GP because now they needed the X-ray results from the doctor which was sent to them. and whenever you follow up they are still investigating. According to Liberty his cancer claim was approved but they cannot make any payments because they are now investigating a possible non disclosure at the signing of our application forms. I am sorry but this is nonsense, I am not a medical professional. I go on what the doctors I went to tell me. A GP diagnosed one thing a Surgeon who was seen after the GP said another thing and this is what we went on, since seeing the Surgeon my husband has had no further issues with his back. In this whole back and forth I have doctors bills piling up, my husband has to go to an oncologist for 3 monthly check ups, our medical aid has been suspended because we are paying back bills to the doctors. And i am still meant to feel like we have done something wrong in this whole thing. It is really becoming frustrating and the call centers are no help because all they say is the Assessor has it. REALLY... And if I have to get another apology with no substance I am really going to loose it big time with these people.