Payment for Goods supp**** still being processed

Hi my name is Rudeshni Perumal. I logged a complaint I the 26May 2015 regarding work being done for Liberty Life and not receiving payment. I have spoken to Tumi Mothoagae who is the head of Customer Relationship Management, since the date of the first complaint and haven't had a positive response to date. She has sent me numerous emails stating that due to Liberty Life's requirements not having been followed in the commission of the job there is a delay. They are working<br> on TRYING to make the payment without having to go through the full formal process as this could take up to a month to finalise. They want to process it without contravening any company rules,which i personally feel were initially violated by Ronel Collapen who placed the order with my husband,and gave him the go ahead with all the printing details that were required. <br> We need payment to be done as we have urgent commitments that need to be met. Liberty Life needs to sort out the payment immediately. We have waited long enough and have been more than patient and understanding.