Payment

I have contacted Liberty regarding an pay-out that was due to me. In Feb they said that the payment will be done on the 6 of March. When I contacted them again on the 9th March they said that they still waiting for a tax directive hence the reason why I haven't been paid. A tax directive takes 48 hours - when I contacted them again on the 18th March they said that they have received the tax directive but they will get a manager to contact me. No one has contact me, and I am still waiting for the long process to come to an end. Why tell someone that the money will be paid out on the 6th March and then every time you phone all they say is I will send an e-mail to this manager and then that manager and I still don't have an answer or my money.