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loyiso N
1 reviews | Active since May 2017
08 Jul 2019, 15:26
Pay out
If I could remove all the starts and rate in the negatives I would. I am beyond upset and frustrated and see that I am getting no help from the agents that I have spoken to who dont understand that I have been waiting almost 6 months for my policy to be paid out to me. This is a lot of money that I am waiting for and coming out of being unemployed would make a huge difference in trying to get to work and put food on my table. I am furious and would like someone to call me for once with an update!
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Replies (2)
Liberty Group South Africa's replyOfficial
09 Jul 2019, 09:06Dear Mr Nika
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relations
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Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Liberty Group South Africa's reply09 Jul 2019, 09:06
Official
Dear Mr Nika
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relations
***
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loyiso N's updateReviewer Update
09 Jul 2019, 09:10How I know that you have no idea what you are doing or who I am, you call me Mr. Nika meantime I am a Ms. This makes me wonder how you are even going to find my details.
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loyiso N's update09 Jul 2019, 09:10
Reviewer Update
How I know that you have no idea what you are doing or who I am, you call me Mr. Nika meantime I am a Ms. This makes me wonder how you are even going to find my details.