Pathetic to say the least

Absolutely disgusted to say the least in their service on 5 Feb my claim was submitted according to an email to the assessors 7th I received an email again "will be forwarded" and not to mention two times after that including today??? For your own money???? For being unemployed due to an injury I can not proceed with boxing or being a personal instructor!! I lost my usage of my finger x-rays and doctors plus affidavits attached via email plus couriers? What more do one need? I relocated to gauteng all my details were updated to via phone with a prince Valakasi! I am not going to accept the lack of competency and loss of any documents that was forwarded to Liberty! Always spoke highly of the company but NOW im sorry no words can express how I feel re this. As is I have no income and suffer daily with pain, and must process that I am young and lost my finger?????? How to cope with that? When your passion is ruined too. I want this sorted out asap